TikTok Shop - Moderation Project Operation Manager

About the team

E-commerce's Governance and Experience is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. Service and Moderation Team is part of the Governance and Experience organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. Service and Moderation Team is looking for a Project Operation Manager to drive effective project implementation. Responsibilities- Manage regional key projects and drive effective project implementation.- Coordinate communication and collaboration across functions within APAC, collect cross-team requirements, develop key collaboration processes and ensure processes are well guided for organizational efficiency and quality improvement.- Responsible for key meetings and key reports to ensure the organization's external caliber is consistent and the organization's internal information is transparently understood and pulled together.- Communicate with leadership status, risks, recommendations with regular cadence ensuring robust insightful decision-making.- Collaborate with program teams and stakeholders to identify, evaluate and address risks, opportunities and dependencies across programs.- Support and represent senior leadership in cross-functional engagement by creating context, consolidating alignment by proactively sharing and presenting data with the wider business.- Improve current processes and coordinate organizational procedures for optimized efficiency and productivity.

Minimum Qualification- 3-5 years of project management experience, preferably in an eCommerce or high growth environment.- Good critical and logical thinking. Able to manage different types of projects through comprehensive planning, risk identifying, problem solving and SOP establishment.- Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions.- Experience in planning and leading strategic initiatives, familiar with metric design and ab test process.- Highly organized and detail-oriented with a proactive work-style. Preferred Qualification- Adaptable, fast learner and highly motivated with experience in operations and management.- Experience in building a project from scratch to finish is preferred.