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Outlet Manager - Islandwide, SG
GOLDEN CAFE FOODS PTE. LTD.Islandwide, SG22 days ago
Job descriptionIdentify and engage potential F&B tenants for available commercial spaces. Coordinate with internal stakeholders on lease agreements, spatial planning, and concept alignment. Curate a tenant mix that aligns with the brand’s identity and supports long-term commercial success. Minimum Diploma or a Degree in any discipline, preferably in Business, Hospitality, or a related field. Minimum 5 years of relevant experience in a managerial operations role within the F&B industry. Proven track record in overseeing multiple outlets and delivering operational excellence. Highly skilled in staff scheduling and roster planning, with the ability to optimise manpower allocation, manage shift coverage, and control labour costs across multiple sites. Strong leadership qualities with excellent communication, interpersonal, and decision-making skills. Firm yet approachable—capable of upholding standards while fostering a positive and cooperative team environment. Proficient in Microsoft Excel, email, and other MS Office applications; comfortable working with digital tools and new systems. Experience with HRIS platforms (Infotech knowledge is an advantage). Bilingual in English and Chinese to communicate effectively with Chinese-speaking team members. Willingness to work extended hours, including weekends and public holidays, in line with business needs. Self-motivated and goal-oriented, able to operate independently with minimal supervision. Strong team player with the ability to collaborate across departments. Well-connected in the F&B industry, with the ability to recruit frontline talent and source potential tenants when required.
Roles & Responsibilities
Key Responsibilities
Operations (Primary Focus) :
- Manage day-to-day operations across multiple F&B outlets to ensure efficiency, service excellence, and adherence to standard operating procedures.
- Strategically plan and manage rosters to optimise manpower across outlets while meeting operational demands.
- Uphold team discipline and performance standards by providing clear direction and consistent leadership.
- Lead with a balance of firmness and fairness, making difficult decisions when necessary and reinforcing company policies and values, while maintaining a collaborative and respectful team culture.
- Collaborate with HR, Marketing, Finance, and other departments to align operational strategies and objectives.
- Track key performance indicators (KPIs), conduct regular audits, and drive continuous improvement initiatives.
- Ensure full compliance with regulatory standards, including food safety, hygiene, and manpower regulations.
- Assist in the recruitment, training, and development of frontline staff.
- Generate and analyse operational reports using Microsoft Excel and other Office tools.
- Promote the adoption and effective use of digital tools, such as POS and HRIS platforms (experience with Infotech is advantageous).
- Be prepared to work extended hours, including weekends and public holidays, as required by business operations.
Tenant Acquisition (Secondary Scope) :
Requirements
Tell employers what skills you have
Leadership
Microsoft Excel
Operational Excellence
Food Safety
Inventory
Tenant
MS Office
Compliance
HRIS
Team Player
Customer Service
Scheduling
Service Excellence
Hospitality
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Manager Islandwide Sg • Islandwide, SG