Retail Sales and Operations Executive

Roles & Responsibilities

Main Objective : Ensure smooth daily operations of stores and the effective execution of standardized procedures.

Scope of Responsibilities :

1. Store Operations Process Management

o Conduct regular inspections of store workflows and supervise the implementation of Standard Operating Procedures (SOPs).

o Follow up on material management, inventory checks, and cashiering system compliance.

2. Hygiene and Safety Management

o Develop and monitor daily hygiene checklists.

o Assist in inspections related to food safety, workplace safety, and equipment maintenance.

3. Internal Data and Reporting

o Collect, organize, and consolidate daily, weekly, and monthly reports from stores.

4. Internal Communication and Coordination

o Assist in handling daily work issues between store managers and staff.

o Support coordination and resolution of unexpected situations within stores.

5. Training Support (Internal Processes)

o Responsible for basic pre-employment training for new staff (e.g., hygiene, cashiering, product standards).

6. Store Duty Support

o Replace or assist with frontline operations when manpower is insufficient.

Job Requirements :

o Diploma or above in Business Administration, Hospitality Management, or related fields.

o At least 1–2 years of relevant experience in retail, F&B, or operations support.

o Strong organizational and coordination skills, with attention to detail.

o Familiar with SOP implementation, inventory management, and basic cashiering procedures.

o Knowledge of workplace safety and food safety regulations is preferred.

o Proficient in MS Office (Word, Excel, PowerPoint) and data reporting.

o Good communication skills and ability to work with different levels of staff.

o Able to handle pressure and respond to unexpected situations effectively.

o Willing to support store shifts when manpower is lacking.

Tell employers what skills you have

Store Operations

Food Safety

Workplace Safety

Inventory

Administration

Hospitality Management

MS Office

PowerPoint

Inventory Management

Equipment Maintenance

Good Communication Skills

Attention to Detail

Process Management

Pressure

Cashiering