Roles & Responsibilities
We are seeking for a Facilities Director for our Client. They will be accountable for the overall performance, development, and leadership of the operations team. This includes driving business outcomes, nurturing client relationships, ensuring service excellence, and fostering a high-performance culture within the property management division.
Reponsibilities :
1. Leadership & Team Development
- Lead, mentor, and develop a team of Managers and support staff
- Drive the professional growth and career progression of team members
- Promote a culture of accountability, collaboration, and service excellence
- Oversee recruitment, training, and performance management across the team
- Conduct annual performance appraisals and talent reviews
Business Development & Client Engagement
Source and secure new management contracts through client engagement and cross-departmental collaboration (local and regional)Maintain strong relationships with building owners and occupiers to ensure high levels of satisfactionRepresent the company in Council Meetings, AGMs, EOGMs, and other key forumsOperational Excellence
Monitor and uphold the implementation of property management policies and proceduresSupervise preparation of tenancy schedules and ensure tracking of all critical lease datesEnsure timely and accurate delivery of management reports to clientsOversee preparation and monitoring of cash flow budgets for both income and expenditureEnsure timely renewal and coverage of property insurance policies, including tenant and contractor liabilitiesVet all meeting minutes, circulars, and correspondence prior to issuance to clientsStrategic & Financial Oversight
Ensure alignment of team performance with the Company’s approved business planMonitor performance against revenue targets, service standards, and profitability goals.Manage service contracts and negotiations to ensure value and timeliness for clientsEnsure statutory obligations and assessments are addressed, including submitting objections where appropriateAttend site and defects meetings and report progress to stakeholdersGovernance & Risk Management
Maintain oversight on the complaints management process to ensure prompt resolution and continuous improvementHighlight and report any defects that may pose safety risks or potential liability to clients and managementContinually review Management Agreements to ensure favorable terms and fees for the CompanyPerform additional duties as assigned by the managementRequirements :
Proven leadership experience in property or facilities managementStrong interpersonal, client management, and stakeholder engagement skillsDeep knowledge of regulatory requirements and statutory compliance in property managementResults-driven with sound financial acumen and operational oversight capabilitiesExcellent communication and presentation skillsAbility to manage multiple priorities while maintaining high service standardsTell employers what skills you have
Tender Packages
Foot
Budgets
Leadership
Operational Excellence
Appraisals
Team Development
Property
Tenant
Risk Management
Financial Acumen
Accountability
Business Development
Performance Management
Corporate Real Estate
Facilities Management
