Assistant Front Office Manager - SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.

Roles & Responsibilities

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell / Door Staff, Call Center and Guest Services / Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Ensures employee recognition is taking place on all shifts.
• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Ensuring Exceptional Customer Service

Managing Projects and Policies

Additional Responsibilities

Tell employers what skills you have

Coaching

Front Office

Leadership

Inventory

VIP

Exceptional Customer Service

Compliance

Opera

Communication Skills

Customer Satisfaction

Customer Service

Decision Making

Hotel Management

Hospitality