APAR TECHNOLOGIES PTE. LTD. - IT Business Analyst

APAR TECHNOLOGIES PTE. LTD.D01 Cecil, Marina, People’s Park, Raffles Place, SG

1 day ago

Job description

Roles & Responsibilities

Business Analyst

Job Summary

We are looking for a detail-oriented Business Analyst to manage tenant engagement, onboarding, and feedback for our organisation’s products and services. You will ensure smooth onboarding, monitor the tenant journey, and maintain high levels of user satisfaction.

Key Responsibilities

Tenant Enquiry & Requirement Handling – Manage and respond to tenant enquiries, clarify requirements, and provide accurate product and service information.
Briefing & Onboarding – Conduct onboarding briefings for tenants to ensure they understand processes, systems, and services.
Onboarding Monitoring & Handling – Track onboarding progress, resolve issues, and ensure successful integration of tenants into our ecosystem.
Tenant Journey Monitoring – Monitor and assess tenants’ experience to identify areas for improvement.
User Satisfaction Survey Management – Plan, execute, and analyse user satisfaction surveys to gather actionable insights.
Tenant Feedback Monitoring & Handling – Collect, review, and address tenant feedback promptly, escalate issues as needed, and implement improvements.

Qualifications

Must be eligible for Singapore MSD CAT 1 security clearance

Bachelor’s degree in information technology or related discipline

2+ years of experience as a Business Analyst, preferably in IT or cloud-related projects

Proficiency in business process modelling and analysis techniques

Excellent communication and presentation skills

EA License No : 11C4879 / Registration ID : R1218583

Apar Technologies Pte Ltd, Singapore

Tell employers what skills you have

Security Clearance

UAT

Microsoft Excel

User Stories

Business Analysis

Tenant

Agile

Information Technology

SQL

Banking

Presentation Skills

Business Process

Business Analyst

Business Requirements

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It Pte Ltd • D01 Cecil, Marina, People’s Park, Raffles Place, SG