Hospitality Receptionist

Roles & Responsibilities

Job Description: Receptionist (Hostel – Multi-Role)

Role Overview

As a lean boutique hostel, we are looking for a hands-on Receptionist who is comfortable wearing multiple roles. This position goes beyond front desk duties and requires flexibility and teamwork.

Key Responsibilities

Front desk & guest services:

•⁠ ⁠Handling guest enquiries (in person, phone, messaging platforms)

•⁠ ⁠⁠Managing guest helpline and responding promptly

•⁠ ⁠⁠Morning check-ins and afternoon check-outs (from 3:00pm onwards)

Booking & operations:

•⁠ ⁠⁠Managing bookings across platforms

•⁠ ⁠⁠Allocating beds and rooms to bookings

•⁠ ⁠⁠Updating booking systems accurately

Housekeeping support:

•⁠ ⁠Assisting with light housekeeping when required

•⁠ ⁠⁠Changing linens and preparing beds during peak periods

General:

•⁠ ⁠Ensuring smooth daily operations

•⁠ ⁠⁠Reporting issues or maintenance needs

•⁠ ⁠⁠Contributing ideas to improve guest experience and reviews

Working Hours

•⁠ ⁠Generally 9:00am – 6:00pm

•⁠ ⁠⁠5 OR 6 days work week (including 1 day on weekend)

Requirements

•⁠ ⁠Prior experience in hospitality, front desk, or customer service preferred

•⁠ ⁠Comfortable using booking systems and digital tools

•⁠ ⁠⁠Good communication and interpersonal skills

•⁠ ⁠⁠Willing to assist with housekeeping duties when required

•⁠ ⁠⁠Responsible, adaptable, and team-oriented

Tell employers what skills you have

Microsoft Office
Microsoft Excel
Housekeeping
Hospitality Industry
Counseling
Adaptable
Teamoriented
Bonds
Administrative Support
Microsoft Word
Directing
Hospitality