RETAIL SUPERVISOR / ORCHARD

Roles & Responsibilities

Key Responsibilities :

• Supervise and motivate team members to achieve sales and service targets.
• Deliver outstanding customer service by maintaining high product knowledge and a professional attitude.
• Ensure stock levels, replenishment, and merchandising standards are maintained according to brand guidelines.
• Monitor sales performance, KPIs, and provide coaching and feedback to team members.
• Handle customer inquiries and complaints in a professional and effective manner.
• Support the Store Manager in planning promotions, managing inventory, and implementing new strategies.
• Train new staff and oversee onboarding processes specific to the Ladies Department.
• Ensure all store policies, procedures, and health and safety regulations are followed.

Tell employers what skills you have

Product Knowledge

Coaching

Ability to Multitask

Customer Service Oriented

Troubleshooting

Microsoft Office

Trend

Housekeeping

Customer Support

Inventory

Customer Care

Merchandising

Microsoft Word

Customer Service

Scheduling

Sourcing