Business Analyst (Transformation) (JD#10591) - Islandwide, SG

Roles & Responsibilities

Job Summary

We are looking for a Business Analyst to join an organization in the hospitality industry. This role is key to driving digital transformation and improving customer experiences, working on a long-term initiatives and expansion.

You will conduct business analysis, apply design thinking to develop user-focused solutions, and turn business needs into clear system requirements.

Working closely with cross-functional teams, you'll identify process improvements, solve complex problems, and ensure solutions align with business goals and IT standards.

Mandatory skill set

• Bachelor's degree in Business, IT, Computer Science, Engineering, or a related field;
• Solid experience as a Business Analyst, Systems Analyst, or similar role in an IT environment for more than 8 years, with experience in business transformation involvement;
• Familiar with various project methodologies (e.g., Agile, Waterfall);
• Skilled in using tools like Jira, Confluence, Visio, Lucidchart, or Balsami;
• Skilled in user-focused design and problem-solving;
• Able to write clear and detailed system requirements, understand business needs and uncover root issues;
• Experienced in improving processes for better efficiency;
• Strong analytical thinking and solution-focused mindset;
• Effective at working with stakeholders and building trust;
• Understands technical concepts and works well with IT teams;
• Clear communicator with strong presentation and facilitation skills.

Desired skll set / certification

Responsibilities

Should you be interested in this career opportunity, please send in your updated resume to at the earliest.

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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Tell employers what skills you have

Digital Transformation

UAT

Confluence

requirement gathering

Scrum

User Stories

Business Analysis

Visio

Business Process Reengineering

System Integration

Agile

Hospitality Industry

Information Technology

Test Cases

JIRA

Design Thinking

User Acceptance Testing

Consulting

Business Analyst

Business Transformation