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Head (Special Projects)

NTUC FAIRPRICE CO-OPERATIVE LTDD22 Jurong, Jurong Island, Tuas, SG

6 days ago

Job description

Roles & Responsibilities

The Head (Special Projects) will drive strategic and operational transformation across our E-Commerce verticals - Super, Cheers, Unity, Hyper, Finest, Own Brands & Food Services. This role partners closely with the MD (E-Commerce) & Chief Omnichannel COE to design and execute end-to-end initiatives that enhance scalability, improve customer satisfaction, and streamline fulfillment and partner experiences. This is a high-impact leadership role requiring digital maturity, commercial sharpness, and the ability to lead transformation across diverse business models.

Key Responsibilities :

Strategic Planning & Transformation Leadership : -

Serve as a strategic partner to the MD (E-Commerce) & Chief Omnichannel COE to develop and execute transformation roadmaps aligned with business goals.
Drive cross-functional alignment on strategic priorities including last-mile, digital fulfillment, customer journey optimization, and platform innovation.
Lead high-impact transformation programs to modernize operations, optimize cost, and improve agility.

Project Management and Execution :

Lead end-to-end project management for transformation initiatives, from scoping to delivery and post-implementation review.

Ensure milestones, budgets, and resource plans are met across multiple complex workstreams.

Apply agile methodologies to foster speed, transparency, and accountability.

Change Management & Stakeholder Engagement :

Partner with functional heads across operations, tech, product, supply chain, and finance to ensure buy-in and smooth execution of change initiatives.

Design and implement change management strategies, training programs, and communications to drive adoption across the organization.

Provide regular updates to executive leadership on transformation progress, risks, and impact.

Digital Operations, Process Improvement and Technology Enablement : -

Oversee the redesign and digitalization of key E-Commerce processes with a focus on automation, scalability, and performance uplift.

Leverage data and operational KPIs to continuously improve cost-efficiency, fulfillment experience, and customer satisfaction.

Champion the adoption of next-gen systems and platforms (e.g., OMS, WMS, AI-driven forecasting, personalization engines).

Drive seamless integration across logistics, merchandising, supply chain, and service functions.

Lead and co-create transformation projects across business lines, including technology enablement, structural change, and new capabilities development.

Job Requirements

EDUCATIONAL QUALIFICATIONS

Bachelor’s degree in Business, Engineering, or related field (MBA preferred)

RELEVANT KNOWLEDGE AND EXPERIENCE

10+ years of relevant experience in E-Commerce, digital transformation, or operations strategy, including at least 3-years in a leadership role

Proven success in leading large-scale transformation initiatives in an omnichannel or E-Commerce environment

Strong analytical, project management, and change leadership capabilities

Excellent communication and stakeholder engagement skills across senior and operational levels

Experience working in a matrixed or fast-paced, high-growth organization

Tell employers what skills you have

Digital Transformation

WMS

Strategic Planning

Microsoft PowerPoint

Leadership

Scalability

Change Management

Process Improvement

Supply Chain

Agile Methodologies

Transparency

Merchandising

Stakeholder Engagement

Project Management

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Head • D22 Jurong, Jurong Island, Tuas, SG