PEOPLE & CULTURE MANAGER

JOB

SUMMARY

As the People

& Culture Manager, you will be the custodian of the company

culture and a strategic partner to the leadership team. You will

lead the People & Culture function with a focus on creating a

meaningful employee experience that reflects the values of Accor

and Raffles Sentosa. This role encompasses talent acquisition,

development, performance, engagement, and well-being, ensuring that

every Heartist feels trusted, valued, and inspired to deliver

exceptional guest experiences.

You will drive

initiatives in employer branding, employee engagement, and

diversity & inclusion, while ensuring compliance with local

legislation and HR best practices. With a strong focus on learning,

growth, and recognition, you will shape an environment where

innovation, collaboration, and excellence

thrive.

WHAT YOU WILL BE

DOING : Culture

& Engagement

Champion the Raffles Sentosa and Accor values, ensuring

they are embedded in all policies, processes, and

practices.

Foster a culture of trust,

recognition, and empowerment, where every Heartist feels engaged

and valued.

Lead initiatives to strengthen

diversity, inclusion, and well-being, ensuring a safe and equitable

workplace.

Coordinate employee engagement

activities, CSR initiatives, and internal communication to enhance

workplace

culture.

Talent

Acquisition & Employer

Branding

Drive

strategic recruitment and selection to ensure the hotel has the

right talent in the right roles.

Build and

maintain partnerships with local institutions, while leveraging

social media and employer branding platforms.

Oversee onboarding and induction programs to create an

engaging experience for new Heartists.

Implement retention strategies to minimise turnover and

build a strong succession

pipeline.

Learning

& Development

Partner with the Learning & Development Manager to

identify training needs and design impactful learning

journeys.

Ensure each Heartist has a personal

development plan and access to growth opportunities.

Support leadership in talent assessments, succession

planning, and career development

conversations.

Performance

& Recognition

Lead

the annual performance appraisal process, ensuring alignment with

business strategy.

Support leaders in

providing ongoing coaching and feedback.

Drive

reward and recognition programs to celebrate milestones,

achievements, and guest

feedback.

Policies,

Compliance & Employee

Relations

Ensure

compliance with local labour laws, employment regulations, and

Accor policies.

Act as a trusted advisor to

leaders on employee relations matters, resolving issues with

fairness and integrity.

Oversee compensation

and benefits benchmarking, ensuring competitiveness and internal

equity.

Build harmonious union and labour

relations through effective communication and

collaboration.

Strategic

HR Leadership

Provide

insights and recommendations to support business goals through

workforce planning and HR analytics.

Manage

confidential and sensitive HR information with professionalism and

discretion.

Lead the People & Culture

team, ensuring effectiveness, development, and alignment with the

hotel's strategic

priorities.

YOUR

EXPERIENCE AND SKILLS

INCLUDED : Knowledge

and Experience

Bachelor's degree in Human Resources or related

field.

Minimum of 8 years of progressive HR

experience, with at least 3 years at managerial level.

Strong knowledge of Singapore labour laws, industrial

relations, and employment visa requirements.

Up-to-date on HR trends, best practices, and future

workplace

strategies.

Competencies

Strong leadership with a coaching mindset and the ability

to inspire and influence across all levels.

Excellent interpersonal and communication skills, with

multicultural awareness.

Skilled in building

trust, resolving conflicts, and managing complex employee relations

cases.

Strong organisational skills with the

ability to multitask and prioritise in a dynamic

environment.

Proactive, innovative, and

adaptable to change.

High integrity,

self-motivation, and resilience.

Ability to

balance strategic thinking with hands-on operational

execution.