Duty Manager (5-Star Hotel)

Role

Description

This is a full-time

on-site role for a Duty Manager position at Mondrian Singapore

Duxton. The incumbent will be responsible for overseeing daily

operations and ensuring guest satisfaction. They will handle guest

inquiries and resolve any issues that may arise. The Duty Manager

will also manage the front desk and supervise the team, ensuring

smooth operations and excellent customer

service.

How your day looks

like?

Take ownership

and responsibility for Duty Management shifts

Record in the Duty Log all / any incidents that occur in

the hotel and follow up with the Front Office Director and / or Hotel

Manager

Report any accident, incident, theft

for both internal and external guests, and liaise with Security

& Safety Manager as appropriate

Knowledge

of all arrivals and departures, using guest name at all

times

Check current day arrivals and

departures, taking appropriate action in the event of fully booked

situations

Fully conversant with current

availability situation at any given time, and also future

availability

Fully conversant with all hotel

room types, numbers, layout, locations, rates

Liaise with Housekeeping and Engineering as required for

Out Of Order rooms

Ensure accuracy of input

into reservation / front desk systems, and content / legibility of

registration cards

Manage upselling

opportunities, email capture and other Front Office

initiatives

Ensure all necessary supplies are

available for the Front Desk in order to work efficiently and

oversee ordering / completion of Purchase Orders in line with hotel

policies and procedures

Undertake and complete

any special projects, tasks or other reasonable request by Front

Office Director and / or Hotel Manager

Meet and

welcome regular, global card holders and VIP guests

Ensure Front Door entrance is covered at all

times

Ensure guest privacy and security,

respecting confidential information

Ensure all

guest special requests are followed through and

administrated

Ensure Front Desk Agents are

fully conversant with correct policies and procedures for :

Reservation enquiries and booking requests, allocation of rooms,

pre-allocation and handling of Group arrivals, registering guests,

offering assistance with luggage and / or escort to guestrooms, VIP

guests / walk-ins, and handling complaints / feedback.

Follow up on any doubtful accounts passed on by Front

Desk Agents

Authorize and sign paid outs,

corrections, adjustments and cashier's banking

Be fully involved in the preparation of departmental and

hotel budgets as well as any other financial reports if

requested

Ensure Front Desk Agents balance

their close of shift and resolve any discrepancies in audit and

cash float balancing

Fully conversant with

foreign exchange procedures

Fully conversant

with hotel credit policy as it relates to : cash payments, credit

card payments, account to company, voucher payment, and third party

payment.