Client Success Manager

Roles & Responsibilities

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We’re looking for a Cient Success Manager to join our ever-evolving Customer Experience team and help us unleash the potential of every business.

About the team

Our International Merchant Solutions division at Worldpay is booming. With significant revenue increases year on year, the business is the engine room of our global strategy. As experts in what we do, we operate across verticals that represent the most exciting opportunities for global eCommerce growth – Digital Content, Retail, Airlines, Crypto, Regulated Gambling and Travel – and in doing so we are privileged to partner with many of the world’s most dynamic organizations.

What you’ll own as the Client Success Manager

As a Client Success Manager, you will be responsible for ensuring excellent and consistent rapport with Worldpay enterprise clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery.

• Ensure a positive and consistent relationship for an assigned portfolio of large enterprise clients.
• Manage a portfolio of Korean merchants.
• Serve as primary point of contact to support problem resolution and ensure client retention.
• Develop strong working relationships with assigned clients and Worldpay from resources.
• Collaborate effectively with your team and internal stakeholders, improving and challenging existing internal processes for the benefit of the customer.
• Identify opportunities to grow our clients’ share of wallet through cross-sell of value-added services.
• Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced and all operational arrangements are in place to service assigned accounts.
• Other related duties assigned as needed.

What you’ll bring

About the team

To learn more about our winning teams, check out our world-class teams that own it every day.

What makes a Worldpayer

What makes a Worldpayer? It’s simple : Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers.

And we’re determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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Tell employers what skills you have

Account Management

Upselling

Customer Experience

Interpersonal Skills

Relationship Management

Customer Success

Conflict Resolution Skills

Strategy

B2B

Adaptability

Customer Escalation Management

Customer Oriented

Banking

E-payments

Customer Satisfaction

Consulting

Payments

Service Delivery