Customer Service Executive

Roles & Responsibilities

Responsibilites

• Provide excellent customer service
• Manage customer complaints and ensure prompt resolution
• Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues
• Prepare regular reports on customer service performance
• Respond to inquiries from parents / guardians regarding bus routes, schedules and other related information
• Work closely with operation and school officials to ensure timely and safe transportation of students
• Resolve customer complaints and issues promptly and effectively
• Maintain accurate records of customer interactions, transactions, and feedback
• Collaborate with the operation team of optimize route planning and scheduling
• Assist in following up in Accounts Receivables
• Any other assignments by the management

Experience / Qualifications

Interested candidates, do email your updated resume directly to Human Resource at yani@wts.com.sg

Only shortlisted candidates will be notified.

Tell employers what skills you have

Microsoft Office

Microsoft Excel

Customer Experience

Interpersonal Skills

Adaptability

Freight

Transportation

Human Resource

Communication Skills

Customer Satisfaction

Team Player

Customer Service

Scheduling

Shipping

Customer Service Experience