Community Lead

COMMUNITY

LEAD

Position Type : Full

Time

Reports To : Studio

Manager

THE JOB IN A

NUTSHELL

Our Community Leads

(CLs) are the first and last interaction clients have with our

brand, making them a vital part of the Yoga Movement experience.

This role is a balance of customer service, membership sales, and

studio operations, to ensure a seamless experience for all

clients.

A high level of customer service is

crucial as we rely on exceptional service and proactive sales

efforts to retain customers and drive

conversions.

CUSTOMER SERVICE

& ENGAGEMENT (30%)

This role

is focused on delivering an exceptional customer experience while

driving membership sales and conversions.

Be an expert on our class schedules, offerings, studio

policies, and promotions.

Proactively engage

with clients to understand their needs and offer suitable

membership options.

Handle client account

management, including package validity, extension requests, and

upselling opportunities.

Manage all client

interactions across in-person, phone, email, and WhatsApp

chat.

Assist with class check-ins, bookings,

and payment processing.

Uphold the Yoga

Movement brand voice in all communications-confident, engaging, and

fun.

ENGAGEMENT

AND CONVERSIONS (30%)

Community

Leads play a crucial role in supporting promotions, campaigns, and

events to drive sales and brand engagement.

Follow up with leads provided by the Studio Manager to

drive membership conversions.

Track lead

progress and report conversion rates to the Studio

Manager.

Communicate and sell active

promotions to potential and existing customers.

Support sales initiatives by providing key insights from

customer interactions.

Work with the Studio

Manager to refine sales techniques and improve conversion

rates.

Assist in executing sales-driven

marketing campaigns by sharing information and guiding

customers.

STUDIO

OPERATIONS & MAINTENANCE

(30%)

First impressions count,

and CLs are responsible for maintaining a professional, welcoming,

and functional studio space. These include and are not limited

to :

Complete opening and closing

duties to ensure the studio is guest-ready.

Maintain cleanliness and organization of the reception

area, changing rooms, toilets, and practice rooms. Complete the

daily grind list to ensure the studio meets operational

standards.

Restock essential items (towels,

water, etc.) and report low stock to the Studio Manager.

Assist Studio Managers in the monthly stock

take.

Report any maintenance issues for timely

resolution.

Assist in operational and admin

duties as

required.

ACTIVATION

& BRAND SUPPORT (10%)

CLs are

actively involved in event execution and brand awareness

efforts.

Assist in event setup,

check-ins, and front-line guest management.

Create social media assets for events to enhance brand

awareness.

Capture live content during events

for social media.

Ensure all event guests have

a premium YM

experience.

WHAT'S

IN IT FOR YOU?

Base

Salary + sales commissions and incentive

Complimentary classes at Yoga Movement and Strong for

yourself and up to 2 family members / friends.

• Basic health insurance coverage.

days of annual leave, plus earn +1 additional day for every year of

service (capped at 5 extra days).

A dynamic,

people-first work culture with opportunities for

growth.