Sr Solution Architect

Roles & Responsibilities

Summary :

ServiceNow is committed to improving global productivity by creating more efficient workflows and business processes. As a Hyperscaler Solution Consultant, you will engage customers in exploring how ServiceNow collaborates with leading hyperscalers (AWS, Azure, GCP) to deliver integrated solutions, aligning technical capabilities and strategic goals across platforms. This customer-facing, presales overlay role partners with account executives, hyperscaler product management, and partner sales teams to help customers understand, plan, and realize the value of a cloud-enabled ServiceNow environment. Your ability to consult, influence, and build trust will be as important as your technical expertise.

Key Responsibilities :

• Partner with ServiceNow sales and alliances teams to drive customer cloud strategy and migration conversations across AWS, Azure, and GCP backends
• Act as a trusted advisor, helping customers navigate technical and organizational concerns with clarity and empathy
• Deliver clear, confident guidance on migration scope, impact, and benefits
• Educate customers on performance, reliability, integration continuity, and compliance implications of migrating to a hyperscaler
• Assist in positioning the value of hyperscaler marketplace procurement, where applicable
• Collaborate with external hyperscaler partners and internal alliances teams to ensure consistent messaging and customer alignment
• Stay informed on ServiceNow product architecture, typical customer configurations, and integration points
• Document and amplify repeatable best practices and customer insights as we scale our messaging to internal account teams impact

Qualifications

To be successful in this role you have :

Comfortable navigating ambiguity and empathetically guiding customers through change

Ability to explain the business and technical implications of moving software and services to a cloud backend

Ability to collaborate with ServiceNow architects and technical teams when deeper product expertise is needed

Preferred (Not Required) :

Tell employers what skills you have

Azure

Customerfacing

Architect

Architectural

Presales

Reliability

Strategy

Procurement

Product Management

Networking

GCP

Consulting

ServiceNow

Java

Motions