Guest Relations Supervisor

Roles & Responsibilities

Job Desciption

• Welcomes and greets customers
• Ensure good personal grooming standards and portray professional image to the customers
• Build rapport with customers and manage their needs and expectations
• Attend to customer’s enquiries, propose menu, prepare quotation and coordinate events
• Upsell menu items to customers professionally
• Engage and provide excellent customer service to ensue pleasant dining experience
• Handle complaints in a timely manner and manage first level of service recovery
• Train Leading Hostess to provide exceptional service to customers
• Any other ad-hoc jobs or duties assigned by the Manager from time to time

Tell employers what skills you have

Front Office

Strategic Planning

Entertainment

Restaurants

Housekeeping

Inventory

Composition

VIP

Office Management

Service Recovery

Facility Maintenance

Wellbeing

Customer Service

Safety Training

Hospitality

Business Requirements