Roles & Responsibilities
Primary Responsibilities :
- Assist guests with enquiries and requests
- Perform meet and greet in the lobby and in-room registration
- Perform check-in and check-out for hotel guests in the most professional and efficient manner
- Work and coordinate with other departments to satisfy guest requests / complaints
- Interact with guests; provide warm and memorable guest experience, ensure all guests receive prompt and excellent standard of service
- Seek and devise new initiatives to enhance the overall guest experience
Requirements :
Minimum Diploma in Hotels / Hospitality Management or its equivalentMin 3 years’ experience in the Hotel industry, preferably in 5-star hotelsGood technical knowledge of Front Office and Guest Services operationsGood interpersonal, communication and supervisory skillsAble to perform shift work, including weekends and public holidaysAbility to use basic Microsoft Office applications – Word, Excel, PowerPointTell employers what skills you have
Front Office
Microsoft Office
Hospitals
Healthcare
VIP
Supervisory Skills
Hospitality Industry
Selling
PowerPoint
Opera
Communication Skills
Nursing
Excel
Microsoft Word
Hospitality and Tourism Management
Japanese
Hospitality