Roles & Responsibilities
About the role
The Research Director will be responsible for the contribution to the overall growth of the CX service line in Singapore. Their primary purpose would be act as the account lead and advisor to a selection of clients allocated to them across various CX programmes with a focus on driving operational efficiencies, shaping the direction of the account and ensuring strategic insights deliver value to our clients.
What you will do
CX Service Line Strategy
- Execute the global Service Line CX strategy with the CX lead.
- Help drive acquisition of new business / additional industry verticals into business unit.
- Responsible for new business development and retention of existing programmes.
- Contribute to and drive overall turnover growth for CX Singapore.
- Create / co-create powerful proposals and pitches for our clients, always innovating and surprising them with what we can do.
- Achieve set AOT & GM targets.
- Conduct market and competitor analysis.
Thought Leadership
Build strong relationships across our business and with clients and inspire with thought leadership and innovation to deliver excellence in everything we do.Support and coach CX teams in driving execution, implementation and strategy driven work for our clients that incorporate CX solutions and services.Works with global CX teams and markets to bring best practice and thinking on similar clients and programmes to their business unit / allocated strategic clients.Business Management
Co-create and activate client specific account plans to meet target revenue objectives and include value added appropriate CX solutions in existing and new proposals / programmes.Interact with clients to promote Ipsos brand, value proposition and sell CX services and solutions.Develop skills and coach team to provide expertise in CX solutions.Contributes to the overall wider CX team collaboration.People Management
Responsible for the management of direct reports.Works closely with the CX lead to plan capacity for core research execution and programme execution to ensure delivery across programmes.Supports the development of the team through training and mentoring (e.g. “story telling”, insights and solutions).Execution and Delivery Management
Contributes and oversees the execution of projects within business unit.Analysis and strategic reporting involvement : produce written and visual reports that incorporate storytelling to ensure business / research objectives are met for our clients.Elevation of strategic reporting and advanced analytics.Facilitating workshops and strategy sessions.Who you are
At least 10 years of strong Market Research Experience (including CX experience)Business development (strong sales and negotiation skills) and developing strong client relationshipsExperience in relevant sectorsDesigning sound business plans outlining client, people, collaboration and financial considerationsStrong innovative research and analytic skillsQuantitative and Qualitative experienceStrong client industry knowledgeCX solutions and skillsAdvanced analytical skillsIdeation, moderation & facilitationProficiency with the MS Office packageCX Technology experience (an advantage)Ability to learn other software packagesTell employers what skills you have
Market Research
Mentoring
Team Collaboration
Analytical Skills
Autonomy
Relationship Management
Strategy
Thought Leadership
New Business Development
Storytelling
Business Development
Facilitation
Delivery Management
Turnover
Ability To Learn
People Management
