Store Manager

Roles & Responsibilities

• Responsible and accountable for the commercial management of a store, maximizing sales and minimizing losses.
• To lead and motivate the store team, develop and improve all staff to reach and maintain a high level of customer service and selling skills.
• Ensure store operation standards are adhered to by all store staff.
• Ensure daily briefing to staff on sales target.
• Ensure daily housekeeping standards are maintained.
• Manage complaints cases whenever necessary.
• Provide the training and coaching to the team.
• To be an effective member of the management team of the company, contributing to the setting, monitoring and achieving of targets and objectives for the store.
• To be pro-active in developing the business.
• To manage staff, merchandise and space to ensure the highest standards of sales floor operation.
• Responsible to review store transactions on a daily basis as a control to detect and prevent any irregular and suspicious transactions.
• Monitor and maintain compliance of all company policies and procedures to make sound business decisions and communicate / educate all staff
• Responsible for roster planning to ensure sufficient manpower at all times.
• Sets priorities for employees to meet daily deadlines; develops plans to meet short-term objectives.
• Communicate with Visual team and / or oversee physical site maintenance.
• Assist in other ad-hoc duties as and when required.

Requirements

Tell employers what skills you have

Coaching

Store Operations

Mentoring

Commercial Management

Lifestyle

Leadership

Visual Merchandising

Housekeeping

Inventory

Administration

Merchandising

Compliance

Selling Skills

Communication Skills

Customer Satisfaction

Customer Service