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Concierge, Capri by Fraser China Square (3 months contract)
FRASERS PROPERTY RETAIL MANAGEMENT PTE. LTD.D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG4 days ago
Job descriptionNITEC in Hospitality Operations Diploma or bachelor’s degree and / or equivalent formal training and work experience Proven experience as concierge, experience in customer service or relevant role is an advantage Excellent communication skills Polite and confident with a great deal of patience Ability in multitasking and time-management Aptitude in resolving issues with a customer-focused orientation
Roles & Responsibilities
Job Description
- Handle all porterage, mail / message services, postage, information queries, PABX switchboard and any related services requested by guests
- Interact with guests, explain facilities and occasionally to conduct site inspection to potential walk-in guests
- Manage complaints from guests and refer to superior only if it cannot be resolved without the impact on the finances of the company or implication on the company’s image
- Provide care and diligence on guests belonging during arrival, departure and room change
- Maintain a proper record for all outgoing / incoming items for storage / delivery
- Ensure periodical update of all information
- Maintain all equipment and upkeep all storage rooms by keeping it clean, neat with proper records
- Participate in all fire safety emergency evacuation exercise
- Contribute to increase customer satisfaction level and the ratio of compliments against complaints
- Any other ad hoc duties as required
Key Requirements
Tell employers what skills you have
Fire Safety
Fit
Excellent Communication Skills
Microsoft Office
Concierge Services
Interpersonal Skills
Property
Customerfocused
Attention to Detail
Communication Skills
Customer Satisfaction
Customer Service
Hospitality
Customer Service Experience
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Concierge • D05 Clementi New Town, Hong Leong Garden, Pasir Panjang, SG