Restaurant Hostess / Service Crew - ITALIA PTE. LTD.

Roles & Responsibilities

Job Title : Hostess / Service Crew

Job Scope :

• Greet and seat guests warmly, creating a welcoming first impression
• Replies to emails and messages regarding reservations
• Manage the reservation system and waiting list efficiently
• Assign tables strategically to optimize flow and guest satisfaction
• Communicate with the service team to coordinate seating and table turnover
• Present menus, take customer orders accurately, and serve food and beverages
• Check in with guests during their meal to ensure satisfaction
• Clear and reset tables promptly between seatings
• Recommend menu items and handle guest enquiries with professionalism and enthusiasm
• Handle billing and payment transactions when needed
• Maintain cleanliness and tidiness of the dining and waiting areas
• Support daily opening and closing procedures
• Assist with stock checks or restocking of service items
• Work closely with both kitchen and service teams to ensure smooth operations and excellent guest experience

Qualities We Look For :

5 day Week, 48 to 52 hours per week (OT given)

12 Day AL

5 day Closure during CNY

Tell employers what skills you have

Customer Service Skills

Outlook

Excellent Communication Skills

Listening Skills

Able To Multitask

Work Well Under Pressure

Approachable

Attentive

Restaurant Management

Teamoriented

Persona

Cashiering

Customer Oriented

Customer Satisfaction

Customer Service

Service Excellence

Food Service

Turnover

Italian Cuisine