Patient Relationship Manager

Roles & Responsibilities

Location :

Clinic at Novena Medical Center, Singapore

About Us :

Our clinic is committed to delivering high-quality medical care tailored to the Singapore community. We adhere to Singapore healthcare standards and prioritize patient comfort, safety, and satisfaction.

Job Description :

We are seeking an organized Patient Relationship Manager to provide both clinical and administrative support within our healthcare team. This role is vital to ensuring a seamless patient experience, serving as a key liaison between patients, medical professionals, and administrative staff.

Responsibilities :

• Be the main contact for patients across the whole journey (pre-visit, visit, post-visit).
• Manage bookings, reminders, check-in, hosting, and clear updates on wait times / changes.
• Follow up on results, referrals, and next appointments; handle service recovery.
• Coordinate with doctors, nurses, and insurers / corporate panels (LOAs, eligibility, billing basics).
• Keep accurate notes in the Practice Management System and CRM; comply with PDPA / MOH rules.
• Track patient feedback and resolve issues promptly.

Qualifications :

Schedule & Benefits

Email your CV to

Subject : Patient Relationship Manager – Your Name

Tell employers what skills you have

CRM

Referrals

Microsoft Excel

Healthcare

Relationship Management

Practice Management

Service Recovery

Adaptability

Communication Skills

Administrative Support

Financial Advisory

Customer Service

Pricing

Financial Services

Hospitality