Roles & Responsibilities
Contract Period : From 1 Dec 2025 to 31 Dec 2026 with an option to extend the Contract for a further period of 1 year.
Working hours :
- Mondays to Fridays : 9 : 15am to 6 : 15pm, inclusive of 30min lunch break
- Service not required on Saturdays, Sundays and gazetted public holidays
Scope of Services :
1. Communications Support :
Answering and patching phone calls at the front counter in school General OfficeEnsuring timely and professional responses to all inquiriesManage and route school email timely and accurately2. Visitor Management :
Attend to walk-in customers (parents, students, teachers and delivery personnel etc)3. Administrative Support :
Assist in day-to-day operations of general office duties including mailroom support and distributionSimple data record of received items, lost & found items, loan of uniform etcFiling, laminating of documents, coordinating courier services, and maintaining databases and recordsOngoing managing, updating, supporting, and maintenance of SAT intranet portal4. Office Presentation :
Ensure the reception area is clean, tidy, presentable, and stocked with necessary supplies required for both staffs and visitors5. Customer Service :
Serve as the first and primary point of contact for all visitors to reception, addressing their needs and resolving issues as they arise in a calm and efficient manner.6. Functional Tasks :
Serve as school’s designated goods receipt officerHelp coordinate, schedule, deconflict and manage appointments, calendar, and room scheduling to ensure smooth operations and utilizationEnsure inventory accuracy, serviceability, availability at all times.7. Other Tasks :
Support and handle ad-hoc duties & tasks assigned by School Leaders, Administration Manager, and Operations Manager when needed.Qualification :
Minimally ‘N’ Level with passes in both English and Mathematics. Preferably Higher Nitec / Diploma in Business / Management / Hospitality or its equivalent.Experience :
Minimum of 1 year of relevant experience as a receptionist and / or customer service agentPreferably candidates with experience working with youths and parents in an education institution setting.Essential Skills :
Administrative & office management skillsCommunications skillsComputer & devices proficiency skillsCustomer service skillsMailroom support and distribution skillsOrganizational skillsProfessional and inclusive skillsTime management skillsCandidate Profile :
Ability to handle and support simple first-aidAbility to handle diverse individuals calmly and tactfullyConfident in handling and dealing with any walk-in visitorsGood communication and interpersonal skillsRational, pragmatic, logical, steadfast skillsAbility to react quickly, understand situations, think outside of box, deescalate quickly, calmly and effectivelyPatience, caring, cheerful and good telephone etiquetteTell employers what skills you have
Customer Service Skills
Management Skills
Microsoft Excel
Interpersonal Skills
Inventory
Mathematics
Office Management
Administration
Mailroom
Data Entry
Administrative Support
Customer Service
Scheduling
Hospitality