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Customer Service Executive

Customer Service Executive

STAR CONCORD PTE. LTD.Singapore
7 days ago
Job description

Customer Service Executive

  • Review customer inquiries for the company's import and export freight and logistics business scopes
  • Prepare accurate and detailed quotations for customers
  • Clarify and negotiate proposals with customers to ensure customer satisfaction
  • Review customer orders to ensure consistency with quotations offered
  • Prepare and process import and export shipping documentation and liaise with relevant stakeholders such as shippers, consignees, various authorities, and shipping and overseas agents to execute freight operations in a proper and efficient manner
  • Liaise with logistics appointed subcontractors and supervise the delivery of related logistics services to ensure they are delivered properly and efficiently
  • Take appropriate actions for non-conforming services and provide feedback for continual improvement
  • Perform necessary corrective and continual improvement actions and programs as directed by management
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Customer Service Executive • Singapore