Review customer inquiries for the company's import and export freight and logistics business scopes
Prepare accurate and detailed quotations for customers
Clarify and negotiate proposals with customers to ensure customer satisfaction
Review customer orders to ensure consistency with quotations offered
Prepare and process import and export shipping documentation and liaise with relevant stakeholders such as shippers, consignees, various authorities, and shipping and overseas agents to execute freight operations in a proper and efficient manner
Liaise with logistics appointed subcontractors and supervise the delivery of related logistics services to ensure they are delivered properly and efficiently
Take appropriate actions for non-conforming services and provide feedback for continual improvement
Perform necessary corrective and continual improvement actions and programs as directed by management