Head - Change Management & Communication Portfolio Transformation

We are partnering with a global bank. They are seeking a highly skilled and visionary Head of Change Management to join our CIB Coverage COO team. This is a senior leadership role responsible for driving the successful embedding of change initiatives across a $120M investment portfolio, spanning the Client Lifecycle - including Onboarding / KYC, Credit, and Document & Contract Management domains. You will lead the design and execution of enterprise-level change management strategies, ensuring safe, efficient, and effective implementation of global process transformation across CIB Coverage. This includes initiatives driven by risk, regulatory or business optimisation opportunities. Responsibilities

• Own and refine the Change Management framework, ensuring a consistent, effective, and scalable approach aligned with the bank's standards.
• Build and lead a high-performing global Change Management team, fostering diversity, collaboration, and professional growth.
• Develop a unified change pipeline view across Coverage, providing transparency of initiatives impacting user groups.
• Drive economies of scale and cost efficiencies by centralising Change Management across the portfolio.
• Build and maintain strong senior stakeholder and change champion networks, ensuring proactive communication and engagement.
• Lead with a focus on user adoption and value realisation, embedding metrics and feedback loops to validate business outcomes.
• Own and enhance the Change Risk Management framework, ensuring timely assessment, mitigation, and governance of change risks.
• Establish and continuously evolve a Change Management Centre of Excellence (CoE) to drive consistency, innovation, and professional capability across the global team.

Strategic Leadership

Business & Operational Excellence

People & Culture

Risk, Governance & Conduct

Key Stakeholders

What We're Looking For

What's On Offer

Apply now and send your cv to . Equal Opportunity Statement

TENTEN Partners is an equal opportunity firm and is committed to providing equal employment opportunities to all qualified individuals without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable laws.