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Technical Project Manager

Technical Project Manager

HORIZON GLOBAL SERVICES PTE. LTD.Singapore
11 days ago
Job description

Need Singaporean Only

Role Purpose :

The DMS Manager will lead the maintenance and support of Document Management Systems (DMS) deployed to customers. This includes managing internal support teams and external vendors to ensure seamless operations and customer satisfaction. The role also requires active participation in governance meetings, project management, and presales activities like RFI / RFP processes.

Key Accountabilities :

  • Customer Support : Lead the support and enhancement of DMS solutions for customers.
  • Domain Expertise : Build in-depth knowledge of DMS and customer business operations.
  • Resource Management : Oversee internal teams and vendors to meet service levels and customer expectations.
  • Project Management :

Plan and execute DMS-related projects aligned with business objectives.

Manage scope, timelines, resources, and deliverables to meet milestones and budgets.

  • Governance Participation :

    • Attend monthly Workgroup and PSC meetings.

    Prepare and submit SLA reports and meeting minutes.

  • Operational Excellence :

    • Resolve operational issues and implement change requests (CRs).

    Maintain regular updates to the Project Repository.

    Ensure compliance with governance and project management guidelines.

  • Risk and Financial Management :

    • Proactively monitor and escalate project risks / issues.

    Ensure timely project sign-offs and accurate project financial tracking.

    Key Performance Indicators (KPIs) :

  • SLA adherence for timely issue resolution.
  • On-time project delivery.
  • Budget adherence.
  • High customer satisfaction scores.
  • Accuracy and timeliness of reporting and documentation.
  • Effective team and vendor management.

    • Desired Experience, Knowledge & Attributes :

  • Education : Bachelor's degree in Computer Science, Information Systems, or related fields.
  • Experience :

    • 5-8 years in managing support teams, customer engagements, and projects.

    Preferred experience with DMS or similar application platforms.

  • Certifications : PMP or CITPM certification with 5+ years of project management experience.
  • Skills :

    • Strong communication, leadership, and stakeholder management abilities.

    Excellent organizational and multitasking skills.

  • Eligibility :

    • Ability to obtain security clearance for Government projects.

    Residency or nationality required for project clearance (e.g., Singapore citizens).

  • Work Style : Capable of thriving under pressure and managing multiple priorities effectively.

    • Screening Questions :

  • Can you briefly share your project or delivery management experience?
  • Have you worked with Document Management Systems or similar enterprise platforms?
  • What's the largest team (internal or vendor) you've managed?
  • Are you experienced in handling client meetings, CRs, and SLA reporting?
  • Have you participated in RFI / RFP processes or presales support?
  • What project management tools and certifications do you have (e.g., PMP, CITPM)?
  • Are you eligible for government project clearance in Singapore?
  • What is your notice period and expected salary?
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    Technical Manager • Singapore