Duty Manager

Roles & Responsibilities

Responsibilities :

• Direct and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments
• Responsible for the proper, efficient and profitable functioning of the hotel
• Ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy
• Assist in checking in / out of guests. Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort them to their rooms
• Check logbook for messages and follow-up actions upon commencement of shift. Check housekeeping discrepancy report; report any variance and take corrective actions
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue

Requirements :

Tell employers what skills you have

Front Office

Dependable Team Player

Leadership

Housekeeping

Supervisory Skills

Hospitality Industry

Opera

Guest Satisfaction

Handle guest complaints

Customer Service

Work in a Fast Paced Environment

Excellent Interpersonal Communication Skills

positive attitude

Able to Work under Pressure

Hospitality