Roles & Responsibilities
Responsibilities :
- Direct and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments
- Responsible for the proper, efficient and profitable functioning of the hotel
- Ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy
- Assist in checking in / out of guests. Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort them to their rooms
- Check logbook for messages and follow-up actions upon commencement of shift. Check housekeeping discrepancy report; report any variance and take corrective actions
- Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
Requirements :
Diploma in any field, preferrably in HospitalityAt least 4 years of experience in a similar capacity in hospitality industryTeam player with positive attitude, enthusiasm and initiativeKnowledge in Opera SystemAbility to lead team and drive resultsTell employers what skills you have
Front Office
Dependable Team Player
Leadership
Housekeeping
Supervisory Skills
Hospitality Industry
Opera
Guest Satisfaction
Handle guest complaints
Customer Service
Work in a Fast Paced Environment
Excellent Interpersonal Communication Skills
positive attitude
Able to Work under Pressure
Hospitality