ServiceNow Consultant

Roles & Responsibilities

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Overview

As a ServiceNow Consultant, you will review, analyze current and proposed business operations and provide overall design and solution to address the business outcome. Involve in the design, develop, implement and support ServiceNow tools.

What will you do?

• Identify and communicate with key stakeholders
• Gather, review and analyze business & operation requirements and translate into user stories.
• Understanding business & operations needs and translate into technical requirement
• Conduct workshops and meetings to facilitate solution brainstorming for both client and technical team.
• Perform gap analysis to identify the difference between current processes and desired outcomes, proposing solutions to bridge these gaps.
• Maintain clear and consistent communication with stakeholders, ensuring alignment and managing expectations.
• Advise on tools technology adoption based on business & technical consideration. Propose integration strategies for the various technology components to achieve a holistic solution.
• Able to design, develop, configure, test, implement, support and maintain ServiceNow solutions.
• Build Test cases, Facilitate UAT sessions with business users, and ensure that solutions are fit.
• Develop and execute test plans capture artifacts to ensure the solution meets the specified requirements and quality standards
• To support post implementation tasks including, troubleshooting, administration, patching and upgrades.
• To work with stakeholders and recommend best practices in areas such as Human Resource Service Delivery (HRSD) and App Engine.
• Lead in POC / POV, product evaluation and tech refresh activities

Required Skills & Experience :

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity —and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact : Valuing our clients, Growing our people, and Creating our future .

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Tell employers what skills you have

IT Service Management

Troubleshooting

CSS

HTML

SOAP

User Stories

Application Development

Scripting

JavaScript

UI

Administration

Angular

Service Management processes

Consulting

ITIL

ServiceNow

Bridge