Technology Operations Associate

Roles & Responsibilities

Company Overview

Founded in 2004, North Carolina-based MSIGHTS provides cloud-based marketing data integration services to some of the world’s most sophisticated global advertisers. As marketing channels proliferate, so do the data sources marketers must examine in order to quantify results and guide strategy. MSIGHTS services make marketers more efficient and successful by providing a single view of overall marketing performance with actionable insights on what works and what doesn’t. The MSIGHTS cloud-based platform automatically collects and reconciles disparate data, making it immediately available to fuel a wide variety of analytical and visualization tools.

Job Summary

The Technology Operations team is responsible for maintaining and aiding operation processes. The role sits at the intersection of technology, data, and process management. You’ll work closely with Product, Client Delivery, and Client Engagement teams to ensure seamless integration, transformation, and delivery of data for our clients. You will be the go-to expert for data workflows, operational excellence, and process optimization.

Responsibilities and Duties

• Own the end-to-end data onboarding and transformation process—from ingestion to mapping, cleansing, and validation.
• Connect and maintain automated data connectors within the MSIGHTS Platform for ingesting data from various marketing platforms.
• Investigate data anomalies and execute quality assurance checks to ensure data accuracy and consistency.
• Collaborate with cross-functional teams to define project requirements , timelines, and success metrics.
• Manage Agile project workflows and drive delivery of key data initiatives and client configurations.
• Champion process improvement—identify bottlenecks and drive solutions that enhance efficiency and scale.
• Become a subject matter expert on the MSIGHTS Platform , supporting both client implementations and internal tools.
• Maintain clear, consistent communication with internal stakeholders and external clients.

Qualifications and Skills

Tell employers what skills you have

IT Service Management

Operational Excellence

Quality Assurance

Pipelines

Data Transformation

Operations Management

Agile

Data Integration

Data Quality

Process Management

Infrastructure Architecture

Process Optimization

Service Excellence

Infrastructure Support

Mapping