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IT Service Delivery Director
beBeeServiceSingapore, SG.01, Singapore7 hours ago
Job descriptionLead and inspire the Service Desk team by managing resourcing, training, mentoring, and performance evaluation. Champion a customer-first culture, fostering accountability and service excellence. Play a key role in talent acquisition and building a strong, future-ready team. Ensure effective utilization of Enterprise Service Management tools (e.g., ServiceNow) for seamless ticketing and workflow management. Keep documentation, workflows, and processes up-to-date and aligned with best practices. Identify and implement innovations to enhance service desk efficiency. Represent the service desk in regular cross-functional meetings. Deliver insightful weekly and monthly reports, providing actionable recommendations. Offer feedback to refine the IT Service Desk playbook and drive operational improvements. Diploma in Computer Science, Information Technology, or related fields. ITIL 3 Foundation certification. Proficiency in end-user computing, M365, networking, and AV solutions. At least 3 years of IT Service Desk management experience in a corporate environment.
Job Title : IT Service Delivery Director
As an experienced IT Service Delivery Director, you will lead a high-performing service desk function, contributing to operational excellence and customer experience. Your role offers opportunities for growth, strategic thinking, and collaboration.
Roles & Responsibilities :
- Manage service delivery and quality, ensuring that IT and administrative services consistently meet SLA and quality benchmarks.
- Take ownership of escalations, major incidents, and service recovery, ensuring timely and effective resolution.
- Drive continuous improvement initiatives to elevate service standards.
Team Leadership & Development :
Process & Tools Optimization :
Stakeholder Engagement & Reporting :
Qualifications & Skills :
Experience :
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It Director • Singapore, SG.01, Singapore
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