Food and Beverage Manager

An exciting opportunity has arrived at The Garcha Group,

Singapore's luxury boutique hotel group with four hotels in

Singapore, all of which are franchised under Marriott

International-the world's largest and most prestigious hotel

company.

Marriott

Hotels :

• Duxton Reserve

Singapore, Autograph Collection

Maxwell

Reserve Singapore, Autograph Collection

The

Vagabond Club, a Tribute Portfolio Hotel

The

Serangoon Club, a Tribute Portfolio

Hotel

Restaurants &

Bars :

Yellow Pot, Anouska's

(Duxton Reserve)

Shikar, Cultivate Cafe,

Isabel Bar, Officers' Mess Polo Bar (Maxwell

Reserve)

The Whiskey Library & Jazz Club,

Sharab aur Kebab (The Vagabond Club)

GupShup

(The Serangoon House)

Garcha Group

Benefits :

As an associate of a

Marriott hotel, you, your parents or parents-in-law, children,

spouse / domestic partner, and siblings are eligible for discounts on

F&B and room rates in 8,700+ hotels

worldwide

As an associate of a Marriott hotel,

you have access to the "Global Learning + Development" tool which

creates for you personalised learning experiences designed to help

you thrive in your Marriott career journey

Comprehensive health insurance plan with Raffles Insurance with the

option to upgrade at subsidised corporate

rates

2-night yearly staycation including all

meals and beverage (incl. alcoholic) in any of the four Garcha

Group hotels in Singapore

20% off food &

beverage at Garcha Group restaurants and bars and all Marriott

hotels An exciting opportunity has arrived at The

Garcha Group, Singapore's boutique hotel group currently with the

following hotels :

Maxwell

Reserve, Autograph Collection Hotel

(Marriott);

Duxton Reserve, Autograph

Collection Hotel (Marriott);

The Vagabond

Club, a Tribute Portfolio Hotel (Marriott);

The Serangoon Club, a Tribute Portfolio Hotel

(Marriott).

Garcha Group

Benefits :

As an associate of a

Marriott hotel, you, your parents or parents-in-laws, children,

spouse / domestic partner and siblings are eligible for discounts on

F&B and room rates in 7,000+ hotels

world-wide.

As an associate of a Marriott

hotel, you have access to the "Global Learning + Development" tool

which creates for you personalized learning experiences designed to

help you thrive in their Marriott career journey. (see attached for

full Marriott benefits)

2 nights yearly

staycation including all meals and beverage (incl. alcoholic) in

any of the 4 Garcha Group hotels in Singapore.

20% off Food / Alcohol Bill at all Garcha Group restaurants and

bars

Primary

Responsibilities

Oversees Daily

Operations and Achieving Targets

Works closely

with the manager to forecast sales, covers and payroll

costs.

Supervises the daily operation and

ensures sufficient manning coverage for

operations.

Assigns the supervisors with

responsibilities and tasks that they are best suited

for.

Ensures that all duties, tasks, and

services are carried out according to the required standards as

prescribed by the hotel.

Consistently adheres

to timeline of deliverables.

Maintains

consistency in quality of food, beverage, and service above all

else.

In the absent of the manager, attends

briefings and meetings held by the department and updates all

latest policies as needed.

Possesses in depth

and supervision knowledge of all food and beverage menus and its

preparations and presentations.

This includes

in depth and supervision knowledge of bar and wine

operations.

Detailed knowledge and experience

in establishing, training, and executing sales techniques and

marketing plans.

Always ensures cleanliness

and appearance of the restaurant and related areas and takes

immediate action if needed or required. Familiarises self with the

hotel's applicable processes, software and technologies (e.g.

Micros, Avero, Material Control, etc.). Is present in the operation

during all meal periods.

Provides a Leading and

Consistent Guest Experience

Is pro-actively

engaged in guest service.

Promotes sales

through direct guests' contact.

Constantly

obtains guest feedback during operation to ensure satisfaction and

builds loyal following / return guest's

database.

Handles guest complaints and

comments competently and swiftly.

Leads the

service team to personalise guest experience and in accordance with

Hotel Standards.

Builds strong relationship

with local guests and builds loyal following as foundation for a

successful operation.

Maintains levels of

confidentiality and discretion of the guest, colleagues, operator

at all times.

Management and Leadership of

Outlet

Is a mentor and role

model.

Proactive, innovative with in depth

Food & Beverage and market knowledge

Executes hands-on leadership by actively engaging in colleague

support and guest service during all major meal

periods.

Leads and supports the team to be

consistent in service standards, executes a collaborative and

enabling leadership style.

Provides regular

team meetings for training and arranges examinations for the team

members to achieve higher standards and

skills.

Drives the team to achieve common

goals and builds strong team work.

Uses the

performance review process to identify and develops talent for

growth.

Manages performance issues by using

various coaching styles.

Displays cultural

affinity and shows empathy to all team

members.

Assists the manager to coach and

trains team members to prepare them to move to the next level

within 14 - 24 months.

Works closely with the

manager to review work performance of all colleagues to make sure

that established procedures and policies are being

followed.

Enforces and upholds highest

standards in discipline and knowledge of the contents in

disciplinary actions. Actively enforces colleague motivation and

team building.

Observes colleague's individual

performance, grooming and punctuality.

Performs colleague appraisals and executes disciplinary actions if

required.

Provides a level of Safety and

Security for guests and colleagues.

Assists in

recruitment, inducts, and trains the team who are competent and

confident.

Ensures grooming and hygiene

practices of colleagues are in line with the hotel and National

Environmental Agency standards.

In the absent

of the manager, attends daily meetings and all other meetings,

which fall under his / her jurisdiction, follow directives given and

advises the manager on topics of importance.

Attends monthly departmental meetings and communicates with the

team. Follows up on projects assigned if any.

Checks daily opening and closing

duties.

Marketing Plan and Revenue

Management

Comfortably and confidently answers

questions and attends to queries or feedback regarding the

restaurant.

Makes recommendations to the

manager on other potential sources of revenue e.g. promotions

etc.

Works closely with the manager to

implement appropriate and effective measures to improve control of

costs, expenses, and labour.

Submits monthly

sales analysis with improvement action plan.

Uses revenue management tools to generate

reports.

Ensures all reports generated are

accurate before submission.

Training, Learning

and Development of the Team

Conducts regular

on the job trainings for colleagues to develop their skills and

knowledge.

Records and submits monthly

On-the-Job Training hours to Food & Beverage Office before the

15th of each month.

Guides the departmental

orientation for new hires.

Ensures that

colleagues are aware of hotel rules and

regulations.

Ensures that colleagues are

trained on fire and safety, emergency procedures and

hygiene.

Other

Responsibilities

Performs any other duties

that may be assigned by the manager. Coordinates all functions with

Culinary Team, Catering Sales Team and Service Team to ensure

maximum efficiency.

Develops own knowledge and

skills to grow as a leader.

Ensures NEA rules

and regulations are met and achieve.

Performs

any other duties and responsibilities that may be assigned.