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Customer Service Specialist
RandstadSingapore30+ days ago
Salary
SGD 2,800.00–SGD 4,000.00 monthly
Job descriptionDiploma holder or GCE 'O' level; prior customer service experience is beneficial. General Insurance certification is advantageous. Excellent communication skills, with a proactive and positive attitude.
Our client is a well-established provider of general insurance in Singapore, known for almost two decades of excellence in the industry. Key Responsibilities :
- Handle post-sales inbound and outbound calls, assisting customers with policy maintenance (e.g., endorsements, cancellations, payments, complaints).
- Understand customer needs and provide appropriate solutions.
- Manage inquiries and requests, striving for first-call resolutions.
- Resolve customer concerns and complaints to their satisfaction.
- Deliver excellent service to achieve total customer satisfaction..
- Assist with other assignments as needed.
Requirements :
Apply now by submitting your updated CV. Jaycee Lay (EA : 94C3609 / R23114633)
skills
no additional skills required
qualifications
no additional qualifications required
education
Secondary School / High School