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Customer Service Manager (APAC)

ONE SEVEN CONSULTING PTE. LTD.D10 Ardmore, Bukit Timah, Holland Road, Tanglin, SG

11 days ago

Job description

Roles & Responsibilities

We are seeking a Customer Service Manager (APAC) for our client in the design & engineering space expanding into Singapore. This position supports the Senior Strategic Business Development Manager and Account Managers across the Asia Pacific and Middle East regions, playing a key role in launching and growing operations in Singapore. With a strong focus on customer service, you’ll be empowered to wear multiple hats, take initiative, and make a real impact from day one. If you thrive in dynamic environments and want to be part of a growth journey, this role is for you!

Responsibilities :

Champion a culture of safety by maintaining 100% compliance with safety protocols
Collaborate with Account Managers to prepare accurate and competitive sales quotes
Manage incoming inquiries and convert them into actionable sales opportunities
Provide product-based pricing and quoting support to customers
Help achieve Service Center revenue goals through effective sales coordination
Assist in the setup of new customer accounts and support accounts receivable follow-up
Maintain accurate account records by coordinating with Sales and Service teams
Monitor order timelines, expedite deliveries, and manage inventory for timely fulfillment
Conduct proactive outreach to current and potential customers to drive growth
Build strong, trust-based relationships with both internal teams and external stakeholders
Deliver responsive technical and service support to customers and internal staff

Requirements :

Diploma or equivalent education required; degree preferred (especially in Engineering)

5-10 years of industrial sales / customer service experience

Team player with strong customer service orientation

Ability to work well in a fast-paced, startup environment

Professional demeanor with customers and colleagues

Self-motivated with good organizational skills

Effective verbal and written communication

Solid math skills for basic and advanced calculations (including fractions and decimals)

Computer literacy in MS Word, Excel, email, and internet use

Ability to quickly learn and use company systems

Interested candidates may email your resume to Alycia Lim (alycia@onesevenc.com)

We regret to inform that only shortlisted candidates will be notified.

Alycia Lim Hui Choo

alycia@onesevenc.com

EA License No. : 23S2032 | R24124179

Tell employers what skills you have

Service Orientation

Microsoft Office

Microsoft Excel

Inventory

Written Communication

Accounts Receivable

MS Word

Compliance

Excel

Customer Satisfaction

Team Player

Customer Service

Business Development

Pricing

Computer Literacy

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Customer Service Manager • D10 Ardmore, Bukit Timah, Holland Road, Tanglin, SG