ICT Support Technician (Shipping)

Roles & Responsibilities

Responsibilities :

• Independently research, design, develop, and deploy Microsoft 365 solutions for the company
• Administer the Microsoft 365 environment, ensuring availability, reliability, and performance
• First point of contact for issue escalation for the fleet
• Primary standby support helpdesk for fleet after office hour and on weekend
• Monitor system health and regularly review, analyze, and test systems for performance
• Perform annual hardware refresh for endpoint devices and network equipment for the fleet.
• Provide regular update, backups, and restores as needed
• Collaborate with internal stakeholders to maximize functionality and user experience
• Provide onboarding and offboarding for new hire / leaver
• Documenting system configuration, process and IT user guide
• Provide top-tier support, coordinating with various teams and vendors to troubleshoot issues onsite and offsite (onboard the vessels)
• Need to travel to other countries to provide IT support for the vessel only if vendor unable to resolve the issue
• Role as an IT procurement officer and work closely with vendor. So excellence vendor management is required
• Update IT hardware and software inventory
• Conduct daily IT operation daily checklist, monthly checklist and annual checklist.

Requirements :

Tell employers what skills you have

Troubleshooting

Hardware

Ability To Work Independently

Inventory

Critical Thinking

User Experience

Reliability

Procurement

Vendor Management

Networking

AV

Customer Service

Research Design

Technical Support