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Patient Service Officer @ Novena (24 Hour Shift Work) - (Sign Up Bonus : $1,000)

Patient Service Officer @ Novena (24 Hour Shift Work) - (Sign Up Bonus : $1,000)

RMA CONTRACTS PTE. LTD.Islandwide, SG
10 days ago
Job description

Roles & Responsibilities

Contract : 1+1 Years

Shift Hours : AM- 7am to 4.30pm, PM- 1pm to 8.30pm, Night- 10pm to 7.30am

Location : Novena

Sign Up Bonus : $1000 (Awarded After 3 Months Probation)

Basic Salary : $2,200

Allowance : (Only after Confirmation) : Additional $380

Outpatient Registration & Billing :

  • Handle patient registration, billing, and perform visitor management including temperature screening.
  • Input patient details and carry out admission procedures in the system.
  • Provide guidance to patients on Medisave, MediShield, Integrated Shield Plans, and corporate insurance claims and guarantees.
  • Enter Doctors’ Fees and details from Doctor’s Letters of Certification into the system as required.
  • Follow up on relevant documentation when necessary.

Inpatient Admission & Billing :

  • Enter and update patient information and perform system admission for inpatient cases.
  • Conduct financial counselling for patients or their next-of-kin, providing bill estimations (AFHS) and securing required signatures.
  • Collect admission deposits and alert the Executive of any bad debt flags or patients unable to provide a deposit.
  • Perform other administrative tasks related to inpatient records and updates.

    • Cashiering Duties :

  • Present and explain itemized bills and charges to patients.
  • Process payment collections and issue refunds as necessary.
  • Submit daily shift closure reports to the supervisor.

    • Patient Experience & Service :

  • Handle complex inquiries and feedback related to admission, billing, insurance claims, and cashiering matters escalated by Business Office staff.
  • Process and follow up on insurance claims, liaising with insurers to facilitate claim approvals.
  • Maintain and manage office supplies and counter inventory.
  • Respond to general inquiries via internal and external mailboxes.
  • Assist in administrative tasks such as preparing specialist rosters and generating daily management reports.

    • Tell employers what skills you have

    Excellent Communication Skills

    Healthcare Industry

    Interpersonal Skills

    Inventory

    Invoicing

    Office Administration

    Attention to Details

    Deposits

    Cashiering

    Patient Registration

    Customer Service

    Screening

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    Patient Service Officer • Islandwide, SG