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IT Service Manager - HITACHI SYSTEMS NETWORK TECHNOLOGIES PTE. LTD.
HITACHI SYSTEMS NETWORK TECHNOLOGIES PTE. LTD.Islandwide, SG13 days ago
Job descriptionMonitor service requests and incidents to ensure timely resolution in line with agreed service levels for the account. Coordinate with vendors and service providers to maintain service continuity and resolve escalated technical Support user lifecycle processes at client site, including account setup, access provisioning, and equipment preparation. Maintain accurate service documentation, knowledge base articles, and user guides relevant to the client environment. Assist in continual service improvement initiatives and identify recurring issues to enhance efficiency and user experience for
Roles & Responsibilities
- Provide first level support for end users, including troubleshooting and resolving hardware, software, and application issues.
- Work closely with backend Level 2 engineers to escalate and coordinate resolution of systems, storage, network, and
security incidents affecting operations.
issues.
users.
Tell employers what skills you have
Coaching
Excellent Communication Skills
Mentoring
IT Service Management
Troubleshooting
Microsoft Excel
Hardware
Service Management
User Experience
Wealth
Customer Satisfaction
ITIL
Customer Service
Decision Making
Service Delivery
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It Service Manager • Islandwide, SG