Customer Service Manager - AVENUE K PTE. LTD.

Roles & Responsibilities

Responsibilities :

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

Tell employers what skills you have

Customer Retention

Leadership

Microsoft Office

Microsoft Excel

Customer Experience

Customer Support

Customer Loyalty

Customer Information

Administration

Digital Literacy

Communication Skills

Customer Satisfaction

Statistics

Customer Service

Customer Communication

Customer Services

Customer Service Experience