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Assistant Operations Manager - Islandwide, SG
COMPASS GROUP (SINGAPORE) PTE. LTD.Islandwide, SG7 days ago
Job descriptionComply with Compass Group’s health, safety, and security procedures Ensure team adherence to hygiene and personal presentation standards Participate in regular HSE briefings and support site-wide safety initiatives Report all incidents, accidents, and hazards promptly Complete mandatory HSE training as scheduled Enforce compliance with site food safety plan and hygiene procedures Compass Group Health, Safety, and Environment (HSE) Policy Employee Health, Safety, and Environment Handbook Standard Operating Procedures (SOPs) and Process Work Instructions (PWIs) Material Safety Data Sheets (MSDS) Has a minimum of 5 years food service multi unit management experience; Food and Services industry essential Proven coaching and mentoring skills with peers, individuals, and teams Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy General culinary knowledge of basic kitchen practices, protocols and procedures Passion for food trends, hospitality, innovation and creative experiences Marketing and events experience a plus
Roles & Responsibilities
Job Responsibilities :
- Support the Operations Manager in overseeing daily operations of the assigned site(s), ensuring seamless delivery of high-quality food service
- Lead, train, motivate, and develop front-line managers and staff to deliver exceptional hospitality and service standards
- Monitor financial performance, including budgeting, forecasting, and cost controls, and provide timely reports to management and stakeholders
- Conduct staff performance reviews, coaching, and disciplinary actions in a professional and timely manner
- Collaborate with cross-functional teams (culinary, nutrition, marketing, procurement, risk, people, etc.) to promote client expectations and enhance the partner experience
- Respond promptly (within 24 hours) to client and customer feedback, providing professional follow-up and communication to all stakeholders
- Drive continuous improvements in customer experience, operational excellence, and service delivery through innovation and collaboration
Health and Safety Responsibilities :
HSE Policy / Procedure Documents :
Job Requirements :
Tell employers what skills you have
Coaching
Mentoring
Forecasting
Microsoft Office
Operational Excellence
Food Safety
Customer Experience
Recruiting
User Experience
Business Strategy
Procurement
Budgeting
Nutrition
Service Delivery
Hospitality
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Operation Manager Islandwide Sg • Islandwide, SG