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Manufacturing Station in Malaysia - Global IT Service Desk & Access Management Analyst - Malaysia, SG

JOB CHOICES SOLUTION PTE. LTD.Malaysia, SG

13 days ago

Job description

Roles & Responsibilities

Manufacturing Station in Malaysia - Global IT Service Desk & Access Management Analyst

Location : Johor Bahru or Penang, Malaysia

Gross Salary : RM 4,000 - 10,000 ( Depends on Experience and Working Skill )

Job Type : Full-time

Employment Type : Full-Time, 2 Shifts (7 : 00am – 4 : 00pm / 3 : 00pm – 12 : 00am)

About the Role

We are looking for a proactive and service-oriented IT Service Desk & Access Management Analyst to strengthen our IT Operations team. This role blends frontline technical support with identity and access management responsibilities, ensuring end-users receive reliable assistance while safeguarding access to enterprise applications—particularly in Oracle environments.

Key Responsibilities

Service Desk Support

Act as the first and second line of support for incidents and service requests, covering hardware, software, and connectivity issues
Record, track, and resolve tickets in the ITSM platform while maintaining clear documentation
Escalate complex issues to the appropriate teams and follow up to ensure resolution
Provide both remote and onsite assistance for end-user devices, applications, and system access

Access Management

Manage user access requests including creation, modification, and deactivation across Oracle and enterprise platforms

Administer access roles and permissions in Oracle Fusion and related modules (OTM / GTM, RFSmart, CPQ, OFS, OIC, OCI, Vertex, and DAS)

Assign licenses and monitor usage within Fusion to ensure compliance and cost efficiency

Configure Procurement Agents, Resources, and Field Technicians in Oracle environments

Support implementation of Risk Management modules in Fusion

Ensure compliance with Segregation of Duties (SoD) requirements and conduct periodic access reviews

Support audits by providing documentation and evidence of access controls

Qualifications & Experience

Required

3+ years’ experience in IT support, service desk operations, or ERP access management (Oracle, SAP, or similar ERP systems)

Familiarity with ITIL concepts and service ticketing platforms

Ability to troubleshoot and prioritize technical issues efficiently

Strong communication, documentation, and customer service skills

Preferred

Relevant certifications : ITIL Foundation, CompTIA Security+, or Oracle Certified Associate (OCA)

Hands-on experience with Oracle Cloud ERP modules (Fusion, OTM / GTM, RFSmart, CPQ, OFS, OIC, OCI, Vertex, DAS)

Knowledge of audit and compliance standards such as ITGC, SoD, SOX, or ISO 27001

Exposure to Governance, Risk & Compliance (GRC) tools and workflows

Basic proficiency with automation / scripting (PowerShell, Python)

Familiarity with SQL, BI Publisher, or Oracle reporting tools

We appreciate every application and assure you that all resumes are carefully reviewed.

Our selection process is efficient and typically completed within 3 working days .

If you do not hear from us within this period, it likely means your application was not shortlisted by our client. We encourage you to continue exploring other opportunities to maximize your chances of success.

Interested WhatsApp +65 83613502

Job Choices Solution Pte. Ltd

EA No. 24C2254

Ang Hock Ann R24122146

Tell employers what skills you have

Troubleshooting

Oracle

Strong Attention To Detail

ERP

Informatica

Root Cause Analysis

Product Lifecycle Management

Administration

Data Quality

ISO 27001

Data Engineering

Product Management

Security Management

Service Desk

Communication Skills

Supply Chain Management

Data Science

Applications Support

Systems Engineering

Data Analytics

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Global Manufacturing • Malaysia, SG