Service Desk Agent

🌟 We're Hiring : Service Desk Agent! 🌟

We are looking for a motivated and customer-focused Service Desk Agent to join our dynamic team. The ideal candidate will possess strong problem-solving skills and the ability to provide exceptional support to our users, ensuring their technical issues are resolved efficiently.

📍 Location : Singapore, Singapore

⏰ Work Mode : Work From Office

💼 Role : Service Desk Agent

What You'll Do :

🎯 Provide first-level technical support to end-users via phone, email, or in-person

📊 Troubleshoot hardware and software issues effectively

🤝 Assist with user account management and access requests

🛠 Document incidents and resolutions in the ticketing system

🔄 Collaborate with IT teams to escalate complex issues when necessary

📈 Contribute to improving service desk processes and user experience

What We’re Looking For :

✅ Minimum of 1 year experience in a service desk or helpdesk role

✅ Strong communication and interpersonal skills

✅ Ability to work under pressure while maintaining a positive attitude

✅ Familiarity with common operating systems (Windows, macOS) and applications

✅ A proactive approach to learning new technologies and tools

Ready to make an impact? 🚀 Apply now and let’s grow together!