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Clinic Manager

Clinic Manager

MD FAMILY CLINIC PTE. LTD.Singapore, Singapore, Singapore
16 days ago
Job description

Roles & Responsibilities

We are looking for an experienced and motivated Clinic Manager to lead the day-to-day operations of our GP clinic in Bukit Batok. The role involves ensuring efficient workflows, excellent patient service, and a well-coordinated team environment.

Key Responsibilities :

  • Perform front-desk duties to deliver a smooth and welcoming experience for all patients.
  • Oversee and guide clinic staff, providing coaching, on-the-job training, and regular performance feedback.
  • Coordinate patient scheduling and manage appointments through phone, email, and walk-ins.
  • Streamline clinic operations by monitoring patient movement and ensuring minimal waiting times.
  • Maintain accurate and confidential patient information within the clinic management system.
  • Respond promptly and empathetically to patient feedback, resolving issues with professionalism and care.
  • Track and manage clinic inventory, ensuring adequate supplies and placing restock orders when required.
  • Plan and coordinate staff and doctor rosters, including sourcing locums or replacements when necessary.
  • Prepare and submit government and private insurance claims (e.g., Medisave, CHAS, MBS, TPA ) accurately and within deadlines.
  • Provide operational support by stepping into clinic assistant functions when the need arises.
  • Assist management with various administrative and operational initiatives as assigned.

Requirements

  • Previous experience in a supervisory or senior clinical support role within a medical or healthcare environment is highly desirable.
  • Good understanding of day-to-day clinic functions and administrative workflows, including processing of claims and timely management of outstanding payments .
  • Competent in using clinic digital systems and Microsoft Office tools for daily operations and reporting.
  • Excellent people and communication abilities , with a professional and patient-centred approach.
  • Proficiency in Mandarin and / or Malay will be beneficial to assist patients who may require language support when receiving their medications.
  • Highly organised and meticulous , with the capacity to manage multiple tasks efficiently under pressure.
  • Demonstrates initiative, reliability, and a hands-on leadership style with a positive and collaborative attitude.
  • Willing and able to work three rotating shifts (including weekends and PH)

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    Clinic Clinic • Singapore, Singapore, Singapore