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Customer Experience Manager (Aftersales) | Up to $6k+ VB |Ubi | 5.5 days -XY

GRIFFIN HR CONSULTANCY PTE. LTD.Islandwide, SG

1 day ago

Job description

Roles & Responsibilities

Location : Ubi (In between Taiseng & Macpherson MRT)

Salary Package & benefits :

Basic : $4,500 – $6,000 (depending on relevant experience & qualifications)
Dental benefits of $100 & Variable Bonus upon confirmation.
18 days AL

Working Hours :

Mon – Fri : Office hours

Alternate Sat : Half day

Key Responsibilities :

Oversee day-to-day aftersales customer service operations, providing guidance, support, and performance feedback.

Conduct Customer Experience Surveys (CEM) and analyze feedback to improve service delivery.

Handle and resolve customer complaints proactively, ensuring timely closure and maximum satisfaction.

Collaborate with the Service Manager to identify root causes of issues and implement long-term solutions.

Develop and enforce customer service policies, standards, and best practices.

Analyze service performance data, recommend corrective actions, and drive service improvement initiatives.

Act as a single point of contact for complaints involving multiple departments.

Meet customers face-to-face when required to resolve escalated concerns.

Requirements :

Prior experience in the automotive industry is highly advantegeous

Strong knowledge of customer service principles and quality assurance methodologies.

Excellent problem-solving, analytical, and communication skills.

Strong interpersonal skills with ability to manage customer relations effectively.

📩 Application

Interested Candidates Apply Now! Please submit your updated resume on WhatsApp at wa.me / 6588157466 or press the APPLY NOW BUTTON.

By submitting your resume and / or personal information, you consent to the collection, use, and disclosure of your personal data by the company (or its designated agent) for the purposes of processing, administration and managing your job application.

Please be notified that only shortlisted candidates will be notified.

Tey Cheng Yu | Reg No. : R23112547

Griffin HR Consultancy Pte Ltd | EA Licence No. : 23C1449

Tell employers what skills you have

Aftersales

Customer Service Operations

Customer Experience

Quality Assurance

Interpersonal Skills

Administration

Automotive Industry

Communication Skills

Customer Service

Customer Relations

Service Delivery

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Customer Experience • Islandwide, SG