Assistant Engineer

Roles & Responsibilities

Job Description

• Ensure overall customer satisfaction with company’s Aftersales service
• Liaise with customers to arrange for vehicle servicing and repairs
• Liaise with vendors and contractors on repair jobs or service
• Perform diagnosis on vehicle for fault finding report
• Open job card in Maximo system and demand parts
• Oversee a team of Technicians and assign them to carry out repair / service job
• Documentation and reporting (mileage, parts list, fault codes, etc)
• Provide customers with timely updates on progress
• Ensure customers provide timely submissions through follow-ups
• Provide breakdown support to customer
• Carry out recall / warranty job as documented by MAN and others
• Other functions as required by superior

Requirements

Tell employers what skills you have

Customer Service Oriented

Preventive Maintenance

Troubleshooting

Microsoft Office

Construction

Aftersales

Written Communication

Customer Satisfaction

AutoCAD

Microsoft Word

Computer Literacy

Commissioning

Mechanical Engineering