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Customer Service Specialist
FULL SMART TECHNOLOGY PTE. LTD.D14 Geylang, Eunos, SG7 days ago
Job descriptionMinimum 1 Year(s) of experience in Similar Position Good interpersonal and communication skills Able to converse in English and Mandarin as customers need Highly motivated and positive-minded Able to work in a fast-paced environment
Roles & Responsibilities
Job Description & Requirements
Job Responsibility
- Provide first level of support and customer service
- Provide quality customer service to customers over the phone or email
- Require to listen, probe to clarify and understand customer needs
- Escalate problems or issues promptly and resolve customer queries
- Manage modified parts repairs and warranty claims
- Arrange routes for revisit
- Generate reports and perform various administrative tasks
Job requirement
Tell employers what skills you have
Account Management
Microsoft Office
Microsoft Excel
Customer Support
Supply Chain
SAP
Warranty
Communication Skills
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Disposition
Manufacturing
Shipping
Customer Service Experience
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Customer Service • D14 Geylang, Eunos, SG