F&B Hostess

The Hostess / Host is responsible to greet customers and to

ensure that all guests receive an

amazing

experience.

2.1

Greets guests, escorts them to tables, and provides

menus

2.2 Manage waiting list as per brand

guidelines

2.3 Offer appropriate seating

arrangements

2.4 Receive and record customers

dining reservations

2.5 Ensure all orders are

filled in a timely and accurate manner

2.6

Maintain clean and organized tables and work

area

2.7 Observe proper grooming and personal

hygiene at all times

2.8 Assist waiters and head

waiters when needed

2.9 Manage event related

work including setting up tables of the

restaurant

2.10 Ensure all guests receive

positive and professional service to the highest standards to

exceed the

customer's

expectations

2.11 Handles guest problems and

complaints

2.12 Attend all regular departmental

briefings and contribute to an open communication within

the

assigned team

2.13

Performs other duties pertinent to this job as assigned