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Assistant / Store Manager (Beauty) - #HHW
RECRUIT EXPRESS PTE LTDIslandwide, SG1 day ago
Job descriptionWork with Country Manager on individual and store objectives / KPIs Conduct annual, half yearly and quarterly individual performance review with the Store team Provide constructive feedback and constantly provide coaching to the team for improvement Propose internal promotions and transfers when necessary Ensure all new joiners are well-trained and integrated into the environment Work with Training department on training plans and objectives for the store team Coordinate training schedules and follow up with Training department Responsible for daily store operations, achieving store sales and profitability and ensuring every customer receives great service experience Set and communicate the KPIs to the team during the daily briefing Communicate to the team on hourly sales achievements and take prompt action to achieve final goal when necessary Communicate and ensure that the team is aware of all the brand promotions mechanics and incentives Ensure that complimentary gift wrapping services are introduced, key product launches and initiatives are fully supported Be operationally hands-on, working with the team on the sales floor to achieve KPIs set Keep abreast of direct competitors' promotional activities and propose action plan to the Country Manager Analyze the sales, KPIs, store’s activity and propose action plan on a weekly and monthly basis Be accountable for cost management Monitor the store Profit and Loss closely Build and nurture a strong relationship with loyal customers Constantly focus on new members recruitment (CRM) to achieve the KPIs set Coordinate with HQ CRM team to ensure smooth implementation of Sephora’s CRM operations and policies Manage and resolve any customer’s feedback Ensure that the every team member is trained on Mystery Shopper standard and the standard is practised consistently Maintain a high level of motivation and ensure the team is dedicated to offer the best customer service Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean, testers and prices are present in good condition Ensure that the merchandising guidelines and planograms are followed according to the Merchandising Book and requirements Monitor the stock inventory process to minimize shrinkage and accuracy in stock management; stock room is according to Sephora’s guidelines and standards Liaise with Supply Chain team on any stock issue Train staff and enforce Sephora’s cash handling and shortage prevention procedures Ensure that store funds and deposits are maintained in accordance with Sephora’s policies Ensure communication is disseminated to the team and required actions are implemented and follow through Ensure store compliance with audit processes and requirements Any other ad hoc duties assigned
Roles & Responsibilities
Job Description
(1) People Management
- Involved in the recruitment of store team together with HR department
- Maintain employee turnover and absenteeism
Training & Performance Management
(2) Sales Management
Optimize Store Profitability
Customer Service
Merchandising
Stock Management
Cash & Till Management
(3) Others
Interested candidates do attach your resume to wendykhoo@recruitexpress.com.sg
Attn : Wendy Khoo Hui Wen (R1761665)
Recruit Express Pte Ltd (99C4599)
Tell employers what skills you have
Product Knowledge
Coaching
Store Operations
Management Skills
Visual Merchandising
Customer Experience
Inventory
Team Development
Sales Management
Customer Relationships
Selling
Merchandising
Inventory Control
Networking
Customer Satisfaction
Customer Service
Business Development
Performance Management
People Management
Brand Awareness
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Store Assistant • Islandwide, SG