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IT Support (West) - Islandwide, SG
FOCAL SEARCH PTE. LTD.Islandwide, SG11 days ago
Job descriptionIn the help desk ticketing system, record all support requests, fixes, and steps. If necessary, take part in the on-call rotation for after-hours assistance. Diploma in computer science, information technology, or a similar discipline. Demonstrated expertise working at an IT help desk or providing technical support. Familiarity with the Windows and / or macOS operating systems.
Roles & Responsibilities
- Carry out repairs, upgrades, and hardware installs.
- Keep a precise record of every IT asset.
- Aid in the implementation of new software and hardware.
- Offer Level 1 and Level 2 Technical Assistance :
- Act as the initial point of contact for all phone, email, and in-person inquiries pertaining to IT.
- Identify and fix technical issues with mobile devices, desktops, laptops, and printers.
- Install, set up, and manage software programs and operating systems (macOS, Windows).
- Diagnose and fix problems with network connectivity (LAN, Wi-Fi, VPN).
- Fix problems with access rights, passwords, and user accounts.
- When required, escalate complicated problems to senior IT personnel or outside contractors.
Give users precise, unambiguous instructions and direction.
Provide new hires with introductory training on IT systems and best practices.
Requirements :
Knowledge of network principles, such as TCP / IP, DNS, and DHCP.
proficiency with Google Workspace or Microsoft Office 365.
Tell employers what skills you have
MacOS
Troubleshooting
Microsoft Office
Microsoft Excel
Technical Assistance
Hardware
Ticketing
Laptops
DHCP
Information Technology
Microsoft Office 365
Operating Systems
Windows
Mobile Devices
DNS
Technical Support
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It Support Islandwide Sg • Islandwide, SG