Roles & Responsibilities
- Provide quality technical support to the Southeast Asia sales team / Consultants, Partners and end-users, handling general to complex field engineering assignments with limited supervision throughout Southeast Asia.
- Resolve pre (if required) and post sales technical issues in a timely manner; implement interim solutions, if necessary, and escalate outstanding issues to Technical Service Manager for resolution.
- Maintain high quality standards and performance of company equipment / products in all venues. May assist with the installation, calibration, trouble shooting, commissioning and repair of equipment.
- Train partners and customer liaisons in the proper use of the company’s products, systems, tools and test equipment required for optimal performance.
- Prepare or assist in the preparation of technical documentation, reports and training material including completing Service Work Order documentation.
- Support region exhibition activities and product demonstrations.
- Any other duties and responsibilities that may be assigned by the Technical Service Manager from time to time.
Joy Yeow Zhi Qian
(CEI Registration No : R2096261)
Recruit Express Pte Ltd (EA Licence No : 99C4599)
Tell employers what skills you have
Technical Documentation
Sales
Test Equipment
Joy
Customer Service
Commissioning
Mechanical Engineering
Calibration
Work Order
Technical Support