Desktop support Engineer

Roles & Responsibilities

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

• Performed Desktop Support services to users
• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
• Perform imaging / re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)

Tell employers what skills you have

Outlook

Mac

Troubleshooting

Microsoft Office

Windows 10

Hardware

Laptops

Active Directory

Windows 7

Computer Hardware

Networking

Operating Systems

Windows

Customer Satisfaction

ITIL

Technical Support